You can now get free postage on all orders over £25 to UK addresses!
We ship from Bristol, UK.
We also offer great low-priced shipping options for international orders.
Please feel free to contact us if you have any questions about shipping. Or take a look below to see if we've anticipated your question:
DO YOU SHIP TO MY COUNTRY? HOW MUCH WILL IT COST?
Yep! When you check-out you'll see the different options for postage to your country, including airmail, tracked/signed, and economy surface mail.
WHY CAN'T I SEE SHIPPING COSTS IN DESCRIPTIONS? IS SHIPPING INCLUDED IN THE PRICES?
Prices do not include shipping costs. We do not display postage costs next to each item because shipping costs are based on the total weight of your entire order, to keep this cost as low as possible.
Therefore, shipping costs are only calculated when you go to the check-out. You can see the shipping costs in the check-out before you confirm your order, and can adjust your shopping cart as much as you like before you make your purchase.
When you check-out, you will be offered a selection of shipping options, depending on where you are located, with the cheapest option set as the default.
ARE MY RECORDS WELL-PACKED?
Yes! We take great care packing all orders, and always use quality mailers with cardboard stiffeners.
HOW LONG DOES IT TAKE TO SHIP MY ORDER? WHEN WILL I RECEIVE MY RECORDS?
All orders are sent out next working day (unless they contain pre-orders - see below).
When you purchase a pre-release item (pre-order), we will hold shipment on your entire order until it is ready to go. If you do not want to wait for the rest of your order, please place pre-release orders separately. You can also cancel a pre-order at any time prior to dispatch by emailing firstname.lastname@example.org if you want the rest of your order to ship right away (payment is only taken when items are ready to ship).
We cannot guarantee delivery times, and these will vary depending on the shipping option you choose, and where you live. As a rough guide, we expect deliveries to UK addresses to take no more than a few days; airmail normally takes up to a week; surface mail can sometimes take around a month to arrive.
Of course, remember that delivery times can sometimes be substantially longer, and we have no control over this. If, however, you are concerned about an order that has not arrived, feel free to get in touch.
Tracking and/or a signed-for delivery option is available to choose at check-out, and we recommend using this option if delivery is unreliable in your country/region. More details below...
IS MY DELIVERY TRACKED?
When you check-out, you will be given an option to choose tracked and/or signed-for delivery. You will receive an email with the tracking number once your order as shipped.
We recommend using the tracked/signed-for option if you think delivery may be unreliable in your region. This service differs depending on the country you live in; where both tracking and signed-for service is available, we will use this. However, for delivery to certain countries, only one option is available; if a choice between the two exist, we will chose tracking.
Tracking is unavailable to addresses in the UK, however, you can choose signed-for delivery and receive a tracking number and confirmation of delivery.
CAN I COLLECT IN PERSON?
Yes indeed! You can collect right away from our Bristol shop. Just select 'free in-store collection' when checking out.
We are located at: 1st floor, 34 Park Street, Bristol BS1 5JG, and are open 10am-6pm Monday-Friday and 12pm-5pm Sundays.